Refund Policy for Manzoma.ai Platform 💳

🔹 Introduction

Manzoma.ai is committed to providing its services with the highest levels of quality and professionalism, aiming to ensure customer satisfaction by offering services tailored to their needs.

Due to the nature of digital subscriptions and services provided through our platform, we have adopted a clear and fair refund policy that protects the rights of all parties according to the following terms:

📌 First: No Refunds After 50% of the Subscription Period

❌ Once 50% of the paid subscription period has passed, users cannot request a refund.

✅ Reasons for this policy:

• The services provided are substantially consumed, making refunds operationally unfeasible.
• The user acknowledges that subscribing constitutes full agreement to the Terms of Use and Refund Policy.

📌 Tip: Be sure to review all service details before subscribing to ensure they meet your needs.

📌 Second: Partial Refunds Before 50% of the Subscription Period

💰 If the subscription period has not exceeded 50% of the paid duration, the user may request a partial refund under the following conditions:

• The refunded amount is determined based on the actual usage of the services.
• Each request is reviewed individually, and administrative fees may apply, deducted from the refund amount.
• The request must be justified, and the company reserves the right to reject it if the user has significantly benefited from the services during the subscription period.

📌 Third: Refund Request Procedures

📝 Users who wish to request a partial refund must submit an official request through the following channels:
✅ Customer support email.
✅ Refund request form available on the platform.

📌 The request must include:

• Subscription details (plan, duration, amount paid).
• Subscription date and percentage of the period used.
• Clear reasons for the refund request.

📌 Processing Time:
🕒 The request will be reviewed by the relevant department, and a response will be provided within 14 business days from the submission date.
💳 If approved, the refund will be processed using the original payment method, taking 5 to 21 business days depending on the payment system.

📌 Fourth: Refund Policy Exceptions

🚫 Users will not be eligible for a refund in the following cases:
❌ Violation of Terms of Use or misuse of the platform in any way.
❌ Subscriptions purchased under promotional offers or special discounts, which are non-refundable according to the offer terms.
❌ If the account is suspended or terminated due to a policy violation, no refunds will be issued.

📌 Fifth: Acceptance of the Refund Policy

📝 By subscribing to any services provided by Manzoma.ai, the user fully agrees to this policy without exceptions.

📌 This policy is subject to change based on business requirements or applicable regulations. Users will be notified of any updates through the platform’s official channels.

📧 For inquiries or to submit a refund request, please contact the support team via email or the available support channels on the platform.